Already have license ?

Problem

You have already purchased a license for the Premium version of OneCalendar and you are prompted again to buy a license. So you have fallen back to the Basic version of OneCalendar.

Information about licenses

If you buy a license for the premium version of OneCalendar, it will be valid forever. The license is connected to your Windows login account (on Tablet/Desktop) and to the primary account on your Phone (Mobile). So as long as you use the same account the license can be used for multiple devices.

Scenario 1: other account

If you log on to Windows with another account as when you bought the license, it won't be available in OneCalendar. You can verify on which account you've purchased the license on this website. The account you use to logon to the website should be the same as you use to logon to Windows.

Scenario 2: after an installation on a new device

If you have just installed OneCalendar on a second device, the license will not be immediately available. It takes a while for the license to become available. Windows synchronizes licenses with an unknown interval, but in our experience this may be up to a few days.

Scenario 3: after a reinstall or reset of Windows

If you have just reinstalled or reset Windows on your device, the same goes as in Scenario 2.

Scenario 4: you mistakingly think you have bought a license before

You might doubt or think falsely think you have bought a license before, but in fact you haven't. Please verify your purchase on this website. You can view all your purchases in the Microsoft Store there.

Scenario 5: licenses are not available for another reason

With this scenario the cause for the issue is unknown. There are a couple of options left to try:

• Open the licenses screen via Settings, Licenses. The screen as depicted below will be shown. You can see the status of your licenses there. At the time the screen is opened a couple of extra checks are done. It might happen that your license is recognized at that time and you will still be able to work with the Premium version of OneCalendar.
• You can reset the Microsoft Store to retrieve your licenses again, see here. Restart OneCalendar after that.

Still problems?

If your license is still not recognized, please contact us with a screenshot of your payment. You can find all your payments here.

Contact us here.